Product
Hospitality CRM
Know every guest as if they were a regular
A CRM built from inside luxury hospitality. Not an adapted Salesforce — a tool that thinks like a maître d'.
Why?
Because spreadsheets, sticky notes, and staff memory don't scale. When you manage hundreds of high-value guests across multiple restaurants, you need a system that centralizes who each person is, what they like, and when they last visited.
What it solves
- Guest information scattered across venues
- No record of preferences and allergies
- Generic communications that don't build loyalty
- Inability to detect lapsed guests
Impact
- Every team member knows the guest before they sit down
- Segmented campaigns that address guests by name
- Automatic alerts when a regular stops booking
- Dashboard with real frequency and value-per-guest metrics
How to measure it
- Measurable month-over-month repeat booking increase
- VIP guest response time
- Lapsed guest recovery rate
- ROI of segmented vs generic campaigns